Office of the Ombudsman


CHA established the Office of the Ombudsman to address the concerns of public housing residents in mixed-income communities.  The Ombudsman serves as a liaison between residents and CHA leadership, while providing a forum for residents to learn about what each mixed-income community offers. 

The Ombudsman will hold at least two semi-annual meetings for public housing residents renting in mixed-income developments.  Comments will be collected, responded to and posted for download. Click on the following links to view comments from:


Spring 2014 Meetings - Comments

Chicago Police Department (West)

Charles A. Hayes Family Investment Center (South)

Seward Park (North-Central)


Contact Information

The Office of the Ombudsman can be reached by phone at 312.913.7899, by fax at 312.786.6981 or by email at Monday through Friday from 8:00 a.m. to 5:00 p.m.

A call or inquiry to the Office of the Ombudsman will be returned within 24 hours or the next business day.