Office of the Ombudsman

Purpose

CHA established the Office of the Ombudsman to address the concerns of public housing residents in mixed-income communities.  The Ombudsman serves as a liaison between residents and CHA leadership, while providing a forum for residents to learn about what each mixed-income community offers. 

The Ombudsman will hold at least two semi-annual meetings for public housing residents renting in mixed-income developments in the north, south and west/central regions.  Comments will be collected, responded to and posted for download.

Contact Information

The Office of the Ombudsman can be reached by phone at 312.913.7899, by fax at 312.786.6981 or by email at ombudsman@thecha.org Monday through Friday from 8:00 a.m. to 5:00 p.m.

A call or inquiry to the Office of the Ombudsman will be returned within 24 hours or the next business day.