Property Owners

CHA’s partnership with Property Owners and Managers is integral to the success of the Housing Choice Voucher (HCV) Program. Property Owners/Managers that participate in the HCV Program enjoy a number of benefits including lower vacancy rates, tenant stability, free property inspections and eligibility for a reduction in property taxes.

Renting to an HCV Program Participant is similar to renting to any other tenant: HCV Program Property Owners screen Voucher Holders for suitability (as they would any other potential tenant), ask for a security deposit, collect rent and enforce the provisions of their lease (including settling disputes with tenants and evicting those who violate the lease).

Property Owner Orientation: Owner Briefings

If you are new to the HCV Program, you are required to attend an Owner Briefing before you can execute your Housing Assistance Payment (HAP) Contract (the contract that allows you to receive payment from CHA). If you are already involved in the HCV Program, CHA still recommends that you attend a briefing for updates on any rules and regulations.

  • CHA hosts Owner Briefings each week at either the Central Office — 60 E. Van Buren St., 9th Floor, Chicago, IL 60605 or the Charles A. Hayes Family Investment Center — 4859 S. Wabash Ave., Chicago, IL 60615

Marketing Your Property to HCV Program Voucher Holders

Owners can market their property to Voucher Holders by registering it in the CHA’s online database or listing it at any of the HCV Program Regional Offices. To ensure your property is marketed to the largest audience, it is best to register it online and at all Regional Office locations. Advertisements in area newspapers are also suggested to reach even more Voucher Holders.

Please note:

  • CHA does not require Owners to register their property in order to lease to a Voucher Holder
  • Registering your property does not guarantee acceptance into the HCV Program

CHA’s rental listing service helps Owners find and fill their vacancies. You can list properties in detail, add up to 10 photos to each listing, enjoy toll-free call center support and many other benefits.

CHA's rental listing service works in collaboration with If you are already registered to list with or were registered in the previous Owner listing, you do not need to register again—your properties are already listed with CHA. If you have not listed properties with, please click the link below to register or call 877-428-8844 for assistance.

To register online or post a property, CLICK HERE >
For a listing of HCV Program Offices,


Leasing Your Property to a Voucher Holder

If after an Owner shows a unit to a Voucher Holder and they want to rent it, the Property Owner will have to take them through their application and screening process as they would any other tenant. If the Owner determines that the Voucher Holder will make a good tenant, they along with the Voucher Holder, will complete and submit a Request for Tenancy Approval (RTA) packet to the appropriate HCV Program Regional Office.

The Owner can submit it by mail, e-mail, fax or in-person. If you have questions about where or how to submit the RTA packet, please contact the CHA Customer Call Center at 312-935-2600 or

Once CHA receives the completed RTA packet, a Housing Quality Standards (HQS) inspection will be scheduled. Generally, the Property Owner will receive a call to set up the appointment for the initial inspection within three to five business days after the packet is received by CHA. An HQS inspection ensures that the unit meets a set of health and safety standards established by the federal government. The unit must pass the inspection and CHA must approve the rent for the unit before it can be leased to a Voucher Holder.

To assist Property Owners in preparing units and expediting the inspection process, CHA provides an HQS Self-Inspection Checklist. After the unit passes inspection, CHA determines whether the Owner’s asking rent is reasonable as compared to similar unassisted units in the neighborhood.

The final step in this process involves the Property Owner signing a lease with the Voucher Holder and a Housing Assistance Payment (HAP) Contract with CHA.  The HAP Contract governs the relationship between CHA and the Property Owner and outlines the rights and responsibilities of each party under the HCV Program. In short, CHA’s responsibility to the Property Owner is to make monthly payments on the family’s behalf in a timely manner, and the Property Owner’s responsibility is to enforce the provisions of the lease, abide by landlord/tenant laws and keep the unit in good condition.

Owner Excellence Program

The Chicago Housing Authority (CHA) is committed to providing safe, affordable housing to low-income residents throughout the city of Chicago. We accomplish this through the help of Housing Choice Voucher (HCV) Program Property Owners and Managers, like you.

In an effort to reward those who have demonstrated that they are extraordinary partners in the HCV Program, we have created an Owner Excellence Program that provides a number of exclusive benefits, such as:

  • Dedicated Staff
  • Vacancy Payments
  • HQS Self-Certification
  • Extended Office Hours
  • Inspections Privileges
  • An Elite Business Center
  • And more…

As a valued member of our Housing Choice Voucher Program, we are pleased to invite you to APPLY to join this unique club.


Housing Assistance Payment (HAP) Contract 
Fraud Report Form
Request for Tenancy Approval (RTA) Packet Instructions