JOB OPPORTUNITYMobility Program Coordinator
POSITION NO.: MOBCO-RES905
Salary: Commensurate with experience
The Mobility Program Coordinator is responsible for supportive activities and service coordination related to CHA’s Mobility Counseling Program. Works under the general supervision of the Senior Manager, Special Programs.
Summary of Primary Accountabilities
- Responds to general inquiries and eligibility questions about CHA’s Mobility Counseling Program (e.g. phone calls, emails).
- Attends Housing Choice Voucher (HCV) Program events and related community meetings to present on and recruit participants for the Mobility Counseling Program.
- Maintains a calendar of Mobility program orientations and workshops, and provides updates to HCV Program staff, Call Center, service providers, and other referral entities.
- Coordinates regular mailings and outreach activities to HCV households in targeted areas to engage them in Mobility program services.
- Coordinates Mobility program services between CHA contractors and relevant HCV staff/contractors on participant issues/concerns and to ensure exception rent.
- Monitors CHA contractors that provide services to Mobility participants to ensure required services are provided (e.g. counseling, unit search) and that contractor caseloads are evenly distributed.
- Monitors participant and program activities in CHA’s data management systems (e.g. Yardi, Salesforce.com) and provides regular reporting on program activities to Senior Manager, Special Programs.
- Coordinates with partners within HUD funded regional mobility demonstration project.
- Coordinates with CHA’s Housing Rights and Nondiscrimination staff on fair housing concerns or issues.
- Regularly identifies program issues and makes recommendations to the Senior Manager accordingly.
- Manages multiple projects simultaneously.
This position requires a minimum of a Bachelor’s Degree in Social Services, Public Administration or related field, or equivalent combination of education and experience. A minimum of two years of experience working in a professional capacity in a human services organization or public agency is preferred. Candidate must have experience working with low-income families. Knowledge of the Housing Choice Voucher and/or Public Housing programs and understanding of its policies preferred. The candidate must demonstrate excellent verbal (including public speaking) and written communication skills. The candidate will be able to motivate others, an excellent collaborator, results-oriented, and have excellent follow through. The position requires familiarity with Microsoft Office Suite, (e.g., Word, Power Point and Excel). May work in the field with external partners; must possess a valid IL Driver’s License.