Office of the Ombudsman

CHA established the Office of the Ombudsman in 2009 to address the concerns of CHA residents living in mixed-income communities.  The Ombudsman serves as a liaison between residents, property management, and/or community stakeholders.

The Office of the Ombudsman holds at least two semi-annual listening forums near mixed-income communities. The purpose of the forums is to provide residents with opportunities to meet with and receive resources from CHA and its external partners, as well as ask questions or voice concerns.  Comments will be collected, responded to, and posted for download.  Click on the following links to view the most recent comments.



The Office of the Ombudsman hosted its Spring Resident Listening Forums on May 14, 15, and 17.




Location-Specific Presenters

May 14th

 Jesse White Community Center
410-412 W. Chicago Ave.




May 15th


CHA Section 3 Field Office
3641 S. State St.


  • No location-specific presenters, please see citywide presentations below.

May 17th

 Fosco Park
1312 S. Racine Ave.


  •  No location-specific presenters, please see citywide presentations below.


Guest Presenters At All Three Forums Included:

  • Choose to Own (CTO) Homeownership Program:  CTO gives HCV and public housing residents the option to own a home within the City of Chicago.  Learn more by attending an orientation.
  • Citizens Utility Board (CUB): CUB is a nonprofit, nonpartisan organization that advocates on behalf of utility consumers for lower rates and better service from the Illinois’s investor-owned electric, gas, and telephone companies.  CUB operates a consumer hotline (800-669-5556) that assists individual consumers who have complaints against their utility companies. 
  • Community and Economic Development Association of Cook Count, Inc. (CEDA): CEDA provides community and economic development programs and direct social services that address the needs of low-income residents and communities in Cook County. CEDA’s home energy assistance programs include the Low-income Home Energy Assistance Program (LIHEAP), Percentage of Income Payment Plan (PIPP), Furnace Assistance, and Peoples Gas Share the Warmth.
  • Employment Services: Employment support services and resources, including transitional jobs, on-the-job training, and education programs from the City Colleges of Chicago.
  • Family Self-Sufficiency (FSS) Program:  HUD program that allows HCV and public housing residents to build financial assets as the household increases income from wages. 
  • Partners in Education Program: CHA public housing residents and Housing Choice Voucher participants can obtain a degree or certificate from the City Colleges of Chicago (CCC) at low or no cost though a partnership between CHA and CCC. 
  • Section 3: The Section 3 office serves Section 3 Residents and Section 3 Business concerns by providing the resources and tools needed for economic development, neighborhood development, and individual self-sufficiency. Employers or applicants can click here to register: .
  • Youth Opportunities: CHA has a variety of opportunities available for public housing an HCV youth throughout the year.  For more information, please call CHA’s Youth Hotline at 312.786.6930 or contact your FamilyWorks provider.

The next round Resident Listening Forums will take place in October 2018.  Please look for a letter invitation in your mailbox. We look forward to seeing you in the fall!

If you have any questions, please feel free to call the Office of the Ombudsman at the number listed below or email


Number of Ombudsman resident issue cases closed 49
Resolution time for resident issues 5 days

Number of residents engaged


Cases Closed by Category Number of Cases (Percentage)

Inquiry about CHA programs (FSS, CTO, youth programs, etc.)

 3 (6%)

Unit issue (maintenance, HQS, utilities, etc.)

 21 (43%)

Community issue (noise, safety, etc.)

 4 (8%)

Property management issues (lease, rent, transfer, etc.)



 1 (2%)


49 (100%)

Resident Engagement Highlights:

3rd Annual Near West Side Bike-a-Thon

On June 16, the Office of the Ombudsman, in partnership with Interstate Realty Management, East Lake Management, the Community Builders, the Greater Chicago Food Depository, UCAN, and other partners hosted the 3rd annual Near West Side Bike-a-Thon on June 16.  The Bike-a-Thon also featured barbecue cooked by veterans and appearances from Alderman Walter Burnett and the Chicago Police Department 12th District bike patrol.  Crystal Palmer was presented an award for recognition and commitment to the Bike-a-Thon by Rush University president Larry Goodman. The event attracted 100 residents from City Gardens, Jackson Square/West End as well as community members. 


Students on Bikes
Group Photo


Trusted Space’s Networks Nights

Trusted Space is a community building model that encourages residents to form networks between community members, ensure existing institutions work for community members, and seek out new ways to improve their standard of living using values already in the community. One tool to build community is Network Nights, “the place where we meet and greet have conversations that we want to have, and exchange wisdom and favors.” Network Nights are hosted regularly at Altgeld Gardens and Westhaven Park, with more sites to come. If you are a resident interested in hosting a Network Night in your development, please contact the Office of the Ombudsman.


Group Space
Serving Booth


For inquiries regarding CHA’s wait lists, please click below: 

For questions regarding the Housing Choice Voucher program, please click here or call (312) 935-2600.


The Office of the Ombudsman can be reached by phone at 312.913.7899, by fax at 312.786.6981 or contact us please click here to email the Office of the Ombudsman.

A call or inquiry to the Office of the Ombudsman will be returned by the end of the next business day.