CHA established the Office of the Ombudsman in 2009 to address the concerns of CHA residents living in mixed-income communities.  The Ombudsman serves as a liaison between residents, property management, and/or community stakeholders.

The Office of the Ombudsman holds at least two semi-annual listening forums near mixed-income communities. The purpose of the forums is to provide residents with opportunities to meet with and receive resources from CHA and its external partners, as well as ask questions or voice concerns.  Comments will be collected, responded to, and posted for download.  Click on the following links to view the most recent comments. 


Jesse White Community Center (North/Central)

Fosco Park (West)

Charles A. Hayes Family Investment Center (South) – No comments were made at the forum.


The next round of Resident Listening Forums will take place in September 2016. Please look for a letter invitation in your mailbox.

NORTH/WEST/CENTRAL                      SOUTH
Monday, September 26, 2016               Tuesday, September 27, 2016
6:00pm-7:30pm                                       6:00pm-7:30pm
Eckhart Park                                             Charles A. Hayes Family Investment Center (FIC)
1330 W. Chicago Ave.                             4859 S. Wabash Ave.

Guest presenters at both meetings included

  • City Colleges of Chicago (CCC): CHA public housing residents and Housing Choice Voucher participants can obtain a degree or certificate from CCC at low or no cost though a partnership between CHA and CCC.
  • Choose to Own (CTO) Homeownership Program:  CTO gives HCV and public housing residents the option to own a home within the City of Chicago.  Learn more by attending an orientation.
  • Elevate Energy: Elevate Energy offers free, comprehensive energy assessments for senior residences, child care facilities, and buildings that are heated with electricity. Please contact Pete DeMay, Regional Lead Field Organizer, at (773)791-1428 if you would like an energy assessment for your property, or if you are interested in learning more about the new energy “Smart Grid.”   
  • Employment Services: Employment support services and resources, including transitional jobs, on-the-job training, and vocational programs.
  • Family Self-Sufficiency (FSS) Program:  HUD program that allows HCV and public housing residents to build financial assets as the household increases income from wages. 
  • Oak Street Health: Oak Street Health, an approved CHA Health Partner, is an innovative network of neighborhood primary care centers in the Chicago Metro Area focused on providing high quality care to older adults. Benefits include services exclusively focused on Medicare beneficiaries, personalized guidance through the healthcare system, more time with your doctor when you need it and unlimited access to our brand new community rooms. To make an appointment, schedule a tour, or learn more about Oak Street Health send us an email or call 312-733-3374. Please check out our Facebook page at
  • Youth Opportunities: CHA has a variety of opportunities available for public housing an HCV youth throughout the year.  For more information, please call CHA’s Youth Hotline at 312.786.6930 or contact your FamilyWorks provider. 

The next round Resident Listening Forums will take place in October 2016.  Please look for a letter invitation in your mailbox. 

We look forward to seeing you in the fall!

If you have any questions, please feel free to call the Office of the Ombudsman at the number listed below or email


Number of Ombudsman resident issue cases closed


Resolution time for resident issues

5 days

Number of residents engaged



Cases Closed by Category

Number of Cases (Percentage)

Community issue (noise, safety, etc.)

16 (24%)

Housing issue (maintenance, rent, etc.)

36 (54%)

Inquiry about CHA programs (FSS, CTO, youth, etc.)

2 (3%)

Property management issues (grievances, transfers, etc.)

10 (15%)


3 (4%)


67 (100%)


  • The Office has been active in the community,
    • Developing a partner coalition in the Bronzeville area with community organizations, service providers, and stakeholders,
    • Jointly hosting with Interstate Realty Management/Legends South development in May 2016 an introduction to public housing in Chicago for 12 students at the University of Chicago’s Institute of Politics, and
    • Hosting the Near West Side community’s first Bike-A-Thon with multiple partners, including East Lake Management, the Community Builders, 11th and 12th District bike patrol, 27th Ward Alderman Burnett, Rush Hospital, Crane High School, Working Bike, and the Chicago Park District. Over 50 bikers rode with rest stops at Union Park for water and snacks, Rush Hospital for vital checks, and Crane to celebrate the event! 



For inquiries regarding CHA’s wait lists, please click here.

For questions regarding the Housing Choice Voucher program, please click here or call (312)935-2600. 


The Office of the Ombudsman can be reached by phone at 312.913.7899, by fax at 312.786.6981 or contact us here.

A call or inquiry to the Office of the Ombudsman will be returned by the end of the next business day.