CHA established the Office of the Ombudsman in 2009 to address the concerns of CHA residents living in mixed-income communities.  The Ombudsman serves as a liaison between residents, property management, and/or community stakeholders.

The Office of the Ombudsman holds at least two semi-annual listening forums near mixed-income communities. The purpose of the forums is to provide residents with opportunities to meet with and receive resources from CHA and its external partners, as well as ask questions or voice concerns.  Comments will be collected, responded to, and posted for download.  Click on the following links to view the most recent comments. 


Jesse White Community Center

Mandrake Park Field House

Major Adams Community Committee


The Office of the Ombudsman hosted its fall Resident Listening Forums on December 4 and December 13, 2017.




Location-Specific Presenters


Thursday, April 21st 

 Jesse White Community Center
410-412 W. Chicago Ave.




  • Near North Unity Program: Community organization that seeks to connect residents and stakeholders in the Near North to enhance its growth and improve the community’s quality of life. Learn more about community meetings and events here.


 Saturday, April 23rd

 Charles A. Hayes Family Investment Center
4859 S. Wabash Ave.


  • No location-specific presenters.

Wednesday, December 13th

Major Adams Community Committee
125 N. Hoyne Ave.


  • Major Adams Community Committee (MACC): MACC offers a variety of programming for youth over age 6, including homework assistance, sports leagues, hip-hop dance, and art expressions. Adult programming such as sports, fitness, and computer program trainings is also available.  Residents interested in learning more about MACC can contact Mr. Butler at (312) 421-6903 or .


Guest presenters at both meetings included:

  • Choose to Own (CTO) Homeownership Program:  CTO gives HCV and public housing residents the option to own a home within the City of Chicago.  Learn more by attending an orientation.
  • Partners in Education Program: CHA public housing residents and Housing Choice Voucher participants can obtain a degree or certificate from the City Colleges of Chicago (CCC) at low or no cost though a partnership between CHA and CCC. 
  • Employment Services: Employment support services and resources, including transitional jobs, on-the-job training, and education programs from the City Colleges of Chicago.
  • Family Self-Sufficiency (FSS) Program:  HUD program that allows HCV and public housing residents to build financial assets as the household increases income from wages. 
  • Section 3: The Section 3 office serves Section 3 Residents and Section 3 Business concerns by providing the resources and tools needed for economic development, neighborhood development, and individual self-sufficiency. Employers or applicants can register here: .
  • Youth Opportunities: CHA has a variety of opportunities available for public housing an HCV youth throughout the year.  For more information, please call CHA’s Youth Hotline at 312.786.6930 or contact your FamilyWorks provider.

The next round Resident Listening Forums will take place in May 2018.  Please look for a letter invitation in your mailbox. We look forward to seeing you in the spring!

If you have any questions, please feel free to call the Office of the Ombudsman at the number listed below or email


Number of Ombudsman resident issue cases closed


Resolution time for resident issues

8 days

Number of residents engaged



Cases Closed by Category

Number of Cases (Percentage)

Community issue (noise, safety, etc.)

3 (97%)

Housing issue (maintenance, rent, etc.)

24 (55%)

Inquiry about CHA programs (FSS, CTO, youth, etc.)

1 (2%)

Property management issues (grievances, transfers, etc.)

15 (34%)


1 (2%)


44 (100%)



For inquiries regarding CHA’s wait lists, please click here.

For questions regarding the Housing Choice Voucher program, please click here or call (312) 935-2600.


The Office of the Ombudsman can be reached by phone at 312.913.7899, by fax at 312.786.6981 or contact us here.

A call or inquiry to the Office of the Ombudsman will be returned by the end of the next business day.