Language Assistance FAQ
For persons who, as a result of national origin, do not speak English as their primary language and who have limited ability to speak, read, write, or understand. For purposes of Title VI and the LEP guidance, persons may be entitled to language assistance with respect to a particular CHA service or encounter.
Language assistance that CHA may provide to LEP persons includes, but is not limited to:
- Oral interpretation services
- Bilingual staff
- Telephonic interpretation line
- Written translation services
A plan that identifies the needs of the LEP population that CHA serves. Some elements of CHA’s plan include but are not limited to:
- Identifying LEP person who need language assistance
- Identifying the points of contact CHA and staff may have with LEP persons
- Training staff
- Determining which documents and informational materials are vital
A policy approved by CHA’s Board of Commissioners on April 212015, which outlines CHA’s responsibilities to appropriately serve LEP persons and maintain compliance with HUD regulations.
CHA staff designated to oversee the creation and implementation of department-specific internal language procedures. When applicable, the Language Access Liaisons are also responsible for collecting language data for their department and monitoring compliance. For general inquiries e-mail CHA’s Language Assistance inbox at email@example.com
By reporting it to CHA’s Housing Rights and Nondiscrimination department. For contact information visit CHA’s website at www.thecha.org or HUD local Office; of FHEO. For contact information call the housing discrimination toll free hotline at 800-669-9777.