Schedule an Appointment

The CHA Client Center and all HCV Regional Offices are open by appointment only.

Participant Services

  • Intake-HCV —  Learn more about the Housing Choice Voucher (HCV) program and eligibility requirements here.
  • Intake-PBV —  For new Project-Based Voucher (PBV) participants. Learn about Public Housing in Chicago here.
  • Interims — For current tenants who have experienced a change in family income, family composition, or. circumstances impacting adjusted annual income that occur between reexaminations.
  • Moves — CHA has a longstanding policy of working with residents and resident leadership whenever relocations are necessary for construction work or other reasons.
  • Recertification — Determining and documenting applicant and/or participant eligibility, income, rent and contractual obligations with the Chicago Housing Authority (CHA). 
  • Program Integrity — All employees, contractors, and vendors are required to report violations of the laws, HUD regulations, and violations of the CHA Ethics Policy.


HCV Appointment Booking Instructions

  1. Select your current Zip code below to find your regional office.
  2. Select one (1) Service (Note: Escalation services are only available at the Central Office).
  3. Use the calendar to select a Date and then select a Time.
  4. Enter your details (Name, Email, and Phone number).
  5. Click on "Book" to complete.

You will receive a confirmation email with information about your appointment.

Select Your Zip Code      

The Central Office services any ZIP codes not referenced above, all Applicants to the HCV Program as well as those who participate in CHA’s Special Programs (Family Self-Sufficiency, Mobility Counseling and Choose To Own Homeownership).