Karen Vaughan serves as CHA’s Deputy Chief for Communications and Marketing. With more than 20 years of experience in various City of Chicago and Cook County government agencies, she leads CHA’s Communications team, including graphics, digital, videography/photography and media relations staff. Since joining CHA in 2021, Ms. Vaughan has created new channels that effectively communicate with stakeholders, including residents, government leaders and media. She also leads the agency-wide Customer Service Experience initiative.
Each year CHA prepares several reports containing financial information for the agency, including the Comprehensive Annual Budget and Comprehensive Annual Financial Report (CAFR).
CHA’s Quarterly Reports and Demographics/Data include information on CHA operations and strategic initiatives, including its housing portfolio and residents.
To request access to Chicago Housing Authority records under the Freedom of Information Act (FOIA), you can email your request to foiarequest@thecha.org or mailed to:
FOIA Officer Chicago Housing Authority 60 East Van Buren St., 12th Floor Chicago, IL 60605
CHA is committed to addressing any issues that are reported in a timely manner. That’s why it is important for our senior leadership to regularly walk our sites and meet directly with resident leadership - as they did at Dearborn Homes August 13, 2024.
Francine Washington joined the CHA Board in June 2014. She leads advisory councils and boards, advocates for community issues, and directs the CHA Summer Food Program.
Successfully managing your voucher with the Chicago Housing Authority is essential to maintaining your housing benefits and ensuring a stable living situation. Here are some tips to help you navigate the process smoothly and remain in good standing.
